Information Services Group Looking for Managed Services / IT Governance – Team Lead at Bengaluru, Karnataka Full Time

Freestylers wanted!
With us you can be part of a team and still ride new waves. We work closely together, share knowledge, and support each other 100% of the way. We welcome everyone’s opinion – whether a partner, consultant, or analyst.
It’s substance that matters! And it’s what keeps us curious.
IT is constantly providing better solutions to a wider range of tasks, applied to more areas of life – and we’re keeping pace in real-time. We believe in a diverse team. It’s how we stay flexible and keep adapting to changing demands: that’s the promise we make our clients. Because a dynamic context is our daily dose of adventure.
So, where’s the catch? There isn’t one. Because being free to work productively doesn’t mean you’ve got to work alone. That’s why we share our knowledge and support each other, unreservedly, especially when things are getting down to the wire. Always free, never alone: ISG means being connected by freedom.

POSITION SUMMARY:
ISG seeks a Team Leader to work closely with Delivery Managers, Onsite counterparts, Client, and supplier partners. and Business development teams to deliver services with quality, meeting the standards defined and agreed upon with the client.

ESSENTIAL JOB FUNCTIONS:

• Overall responsibility, understand and manage end-to-end Governance Processes
• Aware of terms regarding Service Level Management, Commercial and Contractual Management.
• Work with project, account managers and client teams to ensure the team meets the day to day requirements of the business
• Accountable for Service Delivery of the assigned projects.
• Work closely with the Team Members for effective client delivery
• Identify business risks and issues, working with account leadership to ensure appropriate mitigations strategies and solutions are developed and approved (in accordance with prescribed guidelines);
• Quality of Services as per defined standards and agreed upon with the client.
• Ensure optimum Quality on all deliverables.
• Engage with Account Manager, Technology Team, Client Stakeholders, to understand & set expectations with Team members.
• Ability to address and respond to client queries around complex IT Agreements
• Manage Scope of services and escalate to Account Manager in a timely manner.
• Periodic Project Reviews with Leadership and submission of management reports
• Evaluate Team Member performance and work towards identifying training needs
• Assist in the development of process improvement strategies to the Contract Management process for the Client
• Supervise and motivate Team Members to perform their best
• Guide the team members and manage the ISG tool workflow for the team
• Contribute towards the best sharing practices within the Managed Services.
• Other tasks and responsibilities, as assigned by Account Manager/ Supervisor

REQUIREMENTS:

• Bachelor’s degree/ MBA or other advanced degree(s)
• PMP certification (Added Advantage)
• Min 6-8 years’ in managing IT Agreements.
• Experience in the sourcing industry (ITO, ADM, ITES, & BPO)
• Knowledge in Vendor Governance, Risk and Compliance
• Experience in leading/managing a team of 6+ members
• Excellent inter-personal skills with an ability to work in a culturally diverse environment and teams
• Strong time management, prioritization, and organizational skills
• Process oriented – Ability to learn new processes and contribute to various disciplines within ISG Governance Services.
• Well conversant with MS Office (Outlook, Word, PowerPoint, Excel) and usage of the Internet
• Time management – Ability to meet deadlines and work under pressure.
• Communication Skills – Ability to interact comfortably on teleconference and through mails with all stakeholders.
• Self-motivated and able to work independently with limited supervision
• Flexible on timings and willingness to work in an unstructured environment
• Familiarity with the tools, concepts, and methodologies

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

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Our Origins & Recent News*
ISG was founded in 2006 and has since grown to become one of the world’s foremost technology research and advisory firms, with 1,400 world-class professionals serving more than 800 clients and with annual revenues approaching $300 million.
Our CEO rang the opening bell on 8th Dec 2021 at the Nasdaq MarketSite in New York’s Times Square to mark the 15th anniversary of the firm’s founding.
With the success of the firm’s new operating model, ISG NEXT, and rising digital demand, ISG has had its best year ever in 2021. Our share price is up over 300 percent since the start of the pandemic in March 2020, and that puts ISG near the top of the list of Nasdaq’s fastest-growing stock.
Want to feel the exciting momentum of our firm for yourself? Watch the recorded webcast of the Nasdaq opening bell ceremony.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Job Type: Full-time