Innovation Incubator Advisory Pvt Ltd. Looking for Technical Support Engineer at Thiruvananthapuram, Kerala Full Time

Roles and Responsibilities:

• Analyze and develop deep knowledge of multiple products

(Software-as-a-Service and API products) within PropMix.

• Interact with customers to understand, investigate, determine root

cause, and resolve technical issues within the products.

• Define creative solutions for resolution/workarounds independently to

help the customer move forward in completing their business need

• Work with the product management and development teams to ideate,

propose, design, and have solutions implemented.

• Keep communication lines with the customer open regarding ETA to

resolve the issue, and keep the customer informed about the progress

• Be accountable for turnaround times of client responses and resolutions
• Identify and report areas for continual improvement in the products
• Work with the sales team to help with product demonstrations.
• Help with professional services engagements on solution definition and

communication to development teams.
Skills :

• Work experience of 2 to 3 years in product engineering role with deep

understanding of the product design and functionality. to technical
aspects of software product support or as a full stack developer

• Experience and skills as a full stack developer or solution specialist.
• Should have technical aptitude and experience in investigating,

determining root cause and solution design.

• Clear, concise and effective written and oral communication skills
• Should demonstrate the willingness to learn and acquire new skills
• Exceptional capacity to prioritize in a fast-paced, dynamic environment
• Think outside of the box to continuously improve the way we work
• Meticulous attention to detail

• Work with onshore leadership, sales, and sales support teams to provide

support during customer demonstrations

• Critical thinker and good problem-solver.
• Proven experience implementing front-end and/or back-end JavaScript

applications.

• Proven experience in any database platform
• Experience in using Git Version Control

Must Have Technical Skills:

• MySQL and SQL Queries
• NodeJS / Java

Good to Have Technical Skills:

• AngularJS / Angular
• Git Version Control
• MongoDB
• Java / JEE Environments
• Queuing Systems such as RabbitMQ or other

Willingness to work in US working hours
RDBMS experience
Node JS / API development experience
Good to have –
Mongo exposure
Secondary
Angular and front end development experience

Job Type: Full-time

Salary: ₹30,000.00 – ₹54,478.62 per month

Benefits:

Schedule:

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Speak with the employer
+91 8012618809