Innovative Technologies Looking for IT Infrastructure & System Support at Bhiwandi, Maharashtra Full Time

Main Duties and Responsibilities

IT Helpdesk Management

· Receiving complaints from employees regarding issues with their computers/laptops

· Troubleshoot all technology issues

· Maintain log and/or list of required repairs and maintenance

· Coordinate with AMCs to get the issues resolved

· Ensure Licensing of Softwares , timely antivirus, Renewal of softwares is done

· Oversee troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary

Asset Management

· Make recommendations about purchase of technology resources – phones, laptops, EPBAX, Biometric systems

· Assist in the planning and implementation of additions, deletions and major modifications to networks & servers

· Implement network security

· Research current and potential resources and services

· Build and maintain vendor relationships and manages the purchase of hardware and software products.

· Manages the purchasing of all software, hardware and other IT supplies

· Ensures that company assets are tagged and maintained responsibly.

· Maintain inventory of all hardware

ERP Management

· Train the users on the about existing and potential use of existing and new softwares

· Provide individual training and support on request

· Communicate with external agencies to resolve issues of users while using the software

· Provide recommendations about accessing information and support and help in preparing various MIS reports as required by the Management

Hardware Management

· Ensure regular maintenance of all IT systems – phones, laptops, EPBAX, Biometric systems

· Provide network access to all staff

· Install work stations

· Connect and set up hardware

· Load all required software

· Provide network accounts and passwords as required

· Monitor security of all technology

· Install and maintain Foolproof passwords

· Input and maintain IP addresses

· Advise staff of security breach and/or change in password or security status

· Ensure installation of lock out programs

· Identify and prepare hardware for disposal when appropriate

· Ensure hardware is stripped and secured before disposal

Key Result Areas

1. IT Helpdesk Management

2. Asset Management

3. ERP Management

4. Hardware Management

Job Types: Full-time, Regular / Permanent

Salary: ₹250,000.00 – ₹350,000.00 per year

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Schedule:

Supplemental Pay:

COVID-19 considerations:
All team member require to wear mask, common surfaces sanitized regularly, vaccination done of all members.

Ability to commute/relocate:

• Bhiwandi, Bhiwandi – 421302, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT support: 1 year (Preferred)
• IT operation management: 1 year (Preferred)
• Information security: 1 year (Preferred)
• IT: 1 year (Preferred)

Language:

• ENGLISH, MARATHI, HINDI (Preferred)