About Us:
Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At Insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!
Job Description
As a Premium Support Engineer at insightsoftware, you are the first line of support for our growing customer base and users of our software. You will be responsible for providing a superior level of support for our customers, working to troubleshoot, document, and resolve technical issues and partnering cross-functionally with our client services and development teams to ensure quality service. If you are driven, results-oriented, love solving problems, customer-focused, and are passionate about technology, then you are a fit for the Support Engineer position at our company
What will you do?
Manage large amounts of incoming emails regarding software support
Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction
Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams
Complete or assist with customer product installs as needed
Meet personal Productivity, Efficiency, and Quality metrics
Prioritize and resolve issues of the highest technical and business severity
Handle customer concerns and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
Keep accurate records of customer interactions by documenting them in Salesforce
Create and maintain customer-facing and internal knowledge articles
Qualifications
0 to 2.5yeras experience
Bachelor’s degree in related discipline: Engineering, Computer Science, or Management Information Systems preferred
Strong problem-solving, decision-making, and critical-thinking skills
Experience working with ERP databases is a good to have skill
Experience with software and/or database languages is a good to have skill
Experience using Salesforce is a good to have skill
Additional Information
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team – InsightSoftware (wistia.com)
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