Instem Looking for Technical Support Consultant (Cloud) at Pune, Maharashtra Full Time

Role: Technical Support Consultant (Cloud & Infrastructure) Junior and Mid level

Location: Pune (Remote Working Available)

Instem is a global provider of leading software solutions and services that are helping over 500 pharmaceutical clients ‘bring their life enhancing products to market faster’. We enable clients in the life sciences industry to efficiently collect, analyze, report, and submit high quality regulatory data, while maintaining compliance for their products around the world.

The SCIT Technical Consultant (Junior / Mid level) is responsible for providing technical support to our Hosting/SaaS services to our global client base including supporting industry leading technology, tools, processes, systems to deliver high caliber cloud-based services and application management for any product, any BU, any customer, anywhere in the world meeting the service levels and expectations set by a BU.

In this role you will be our primary person for answering client support requests from customers, as well as dealing daily with our datacenter support 3rd party. There will be the occasional weekend / out of hours work needed, however we offer a great flexi time benefit to fully support your work life balance.

Responsibilities include;

Respond to and log support calls with our datacentre partner

Provide advice and assistance relating to the host products and services

Report back to customers on progress and resolutions

Provide support and advice to customers

Offer technical advice / solution design to the Hosting Manager

Adherence to our Quality Management system to ensure that all work is handled Securely, Professionally and Diligently.

Essential Skills required;

Excellent written and verbal communication skills, comfortable speaking to clients and 3rd party suppliers

Server Technology Management tools exposure, such as Active Directory, User Creation, User Management, Back Ups, Desk/Storage related technology, Server Performance) Group Policies, Application management, Remote Desktop

Knowledge of network concepts including: DNS, LAN, WAN, VPN, TCP-IP, Firewalls

Desirable Skills;

Admin Knowledge in Microsoft Azure

Understanding of containerization and Kubernetes concepts (Good to have)

Commercial exposure of cloud technologies such as Citrix, Microsoft Azure & Oracle

Exposure to VPN’s and Firewalls in networking concepts

A Tech Support background where you are used to customer interaction and documentation around ticketing systems.

We’d like you to apply today and learn more about how you can help our customers bring life enhancing products to market faster.

Instem stores and processes data using an Applicant Tracking System. For more information regarding our privacy policy use the following link: http://www.instem.com/about/data-protection.php

In this policy you will find information about our compliance with GDPR (data protection law). You can find out how to send us a request to let you access your data that we have collated, request us to delete your data, correct an inaccuracies or restricting our processing of your data.

Location

Pune

Department

Operations – Technical Services

Job Title

Technical Support Consultant (Cloud & Infrastructure) Junior and Mid level

City

Pune

Country

India