Remote support specialists as necessary to provide Users with operational and technical support and to meet specified Service Levels.
Direct experience with advanced knowledge of Windows 7/10/11 system administration and maintenance, including deep knowledge of the registry, file system, processes, services, and security.
Strong working experience with GPOs.
Expert-level knowledge of scripting languages (VBS, PowerShell, WMI).
Expert-level knowledge Internet browser management, security, and configuration.
Experience deploying, administering, and maintaining disk encryption using BitLocker.
Expert-level knowledge of end-user computing hardware.
Strong ability to strategize for the future and design technical solutions.
Ability to demonstrate transparency into the operations and health of the end-user computing environment by defining and generating reports.
Coordinate its activities with the Service Desk, and provide Level 2 and Level 3 Support to the Service Desk and/or Users as necessary.
Independently resolve Incidents and Problems associated with EUC assets (Example: Laptop, Desktop, printers, scanners, fax machines, etc.) and Software.
Good understanding in SCCM and Intune patch management tool.
Perform proactive and reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them before they occur.
Assist Users with support to enable the correct use of EUC Equipment and Software, as well as access to and use of related technologies and Services.
Support call logging with Service desk tools. Service desk tool should be ITIL compliant.
Perform SLA management.
Perform Root Cause analysis and problem trend analysis
Recruiter Name vidya D
Recruiter Number 9922998292
Recruiter Email Id [email protected]
Industry IT/ Computers – Software
Location Maharashtra Pune
Experience Range 4 – 6 Years
Qualification BE (EEE),MCA (Computers),MCM,BE Computer Science and Engineering (Computer Science)
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