Integrated Personnel Services Private Limited Looking for Technical Support L1 (Desktop) – Manage Business CRM at Karnataka Full Time

Job Description

About Us

Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies has now flourished successfully into a 100 crore company. IPS Groups customer centric orientation in providing complete HR Solution has fueled its growth and success. Today, our pro-customer approach and our endeavor to deliver perfect solutions for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider.

Roles and Responsibility

Job Description –

• Work directly with partners to answer questions about any of our supported software in a professional and courteous manner meeting departmental goals
• Research questions using documentation, other colleagues and other forms of communication to find answers for the partner
• Train and review on all areas of the software application we support and keep up to date on new information as needed
• Identify and escalate situations requiring support from senior resources and/or technical support and development
• Communicate with Team Leads and Managers regarding any trending issues that they notice
• Contribute to KCS (Internal Tool) by creating articles, coaching colleagues and/or reviewing existing articles for accuracy.

Mandatory /Preferred/Requirement

• Should be able to converse, chat, compose emails in fluent English Language.
• Excellent Communication skills
• Ability to work on multiple priorities and/or projects simultaneously.
• Excellent listening and communications skills, both verbal and written
• Strong customer relationship skills
• Knowledge of the IT, Professional Services, CRM or ERP markets is preferred
• Strong computer skills and the ability to effectively communicate through email
• Problem-solving abilities and the ability to meet reasonable deadlines
• Ability to build positive and collaborative relationships.

Location Karnataka,Maharashtra Bengaluru, Mumbai,Pune

Experience Range 1 – 3 Years