Integre Solutions Private Limited Looking for IT Manager at Kutch district, Gujarat, India Full Time

Designation: IT Manager

Location: Kutch, Bujh Gujarat

Experience: 5+ years

• Provide management and guidance for IT support of desk-based computer hardware and software, diagnosing and solving issues and escalating to 3rd Line where appropriate for internal/external users.

• Provide 2nd line of application support across all business systems, diagnosing and solving basic application issues and routing/escalating wherever appropriate

• Work with and develop 2nd line support staff in regard to Network analyst, assisting with network

MS Exchange, data communication links and other infrastructure services as required.

• Log and track all incidents and requests on the Helpdesk system, providing regular updates to the customer and ensuring SLAs are met and ensure that support staff is adequately doing the same.

• User admin including Active Directory admin, password resets, network drive mapping any other tasks as required

• Work with staff to ensure SLAs are met and a consistent IT service is delivered to the customer.

• Maintain a knowledge base of reoccurring issues & their associated fixes whilst investigating root causes.

• Carry out daily operational tasks, user administration, housekeeping tasks and system monitoring to ensure the effective operation of IT systems and facilities.

• Carry out IT installations, implementations, configuration & roll outs & other technical duties as required

• Produce and maintain technical and procedural documentation as required

• Assist in the IT department with duties of which you will be capable, as and when required

• Be a second line of contact at the corporate office for all IT issues and maintain all assets and oversee first line of contact

• Advise the customer of any planned IT Changes and assist in providing ideas back to the customer of improvements that can be made within the corporate office both through IT Process and new technology

• Develop and implement policies and procedures to support IT software and systems

• Develop and train IT staff

• Serve as primary technical implementation point of contact for customer’s service and software clients

• Provide training on customer software to internal and external users

• Provide demonstrations to potential, new, and existing customer

• Ensure uptime of the site and Network devices

Technical Skills – Required

• MS Exchange

• Internet & routing protocols

• Project Management Skills

• Understanding of Cloud Computing

• Amazon AWS Experience

• Network Security and Architecture Experience (Good to Have)

• Microsoft Windows

• Active Directory and similar tools

• PC and Printer Hardware

• Microsoft Office

• Outlook

• Networking Protocols/technologies

• Server Administration

Non-Technical Skills – Required:

• Management and supervisory skills

• Team building skills

• Analytical and problem-solving skills

• Decision making skills

Communication Skills:

• Good communication skills, both oral and written.

• Ability to translate technical issues and concepts into business language.

• Regular and timely communication of request/incident status