The Position: Level 1 Technical Support Expert (Non-Voice – Chat/Email)
Job Summary: We are looking for candidates experienced in providing excellent customer service to customers in a technical support environment process. This individual will provide the highest level of support including technical troubleshooting, account maintenance, customer education and triage/escalate issues to Level 2 and Customer Care team. The ideal candidate must be able to understand basic troubleshooting methodologies for a customer technology product with focus on customer service. They must have the ability to monitor, follow up and take complete ownership of customer cases.
Essential duties and responsibilities include:
Education and Experience:
Required Skills:
Job Type: Full-time
Salary: ₹250,000.00 – ₹400,000.00 per year
Benefits:
Day range:
Shift:
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