Job Overview
We are searching for an IT Executive who is proficient in providing technical services.
As an IT Executive, you will be resolving the technical faults in software and hardware. You will be installing and configuring computer systems. You will also be identifying and resolving any issues regarding computer hardware and software.
You will also be handling the issue personally either by visiting the place, through phone or chat applications. In addition to this, you will be also managing the employee profiles and their passwords.
You will be in direct contact with the employees for any technical assistance required by them.
Responsibilities
· Providing appropriate solutions to the technical issues faced by the employees.
· Providing customer support services in addition to the technical services.
· Prioritizing and dealing with the issues in a timely manner.
· Installing new operating systems and replacing the old ones if required.
· Keeping track of the queries and resolving the issues as early as possible.
· Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.
· Providing correct feedback to Seniors.
Requirements
· Bachelor’s degree in Computer Science, Information Technology, Computer Networking, and Hardware or IT related field.
· Min 2 years of working in an IT Executive or relevant position in BPO Industry.
· Dialer management is must.
· Ability to diagnose hardware and troubleshoot technical issues.
· Good oral and written communication skills.
· Strong technical knowledge in networking systems.
· Strong analytical skills.
· Ability to prioritize and manage tasks.
· Excellent time management and problem-solving skills.
· Exceptional customer service skills.
Job Type: Full-time
Salary: ₹20,000.00 – ₹35,000.00 per month
Shift:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 8369106722
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