invokation 3d systems pvt ltd Looking for Technical Support Executive at Hyderabad, Telangana Full Time

About Us:

Invokation 3D was founded with a Rebellious spirit and Un-sung idea of Providing Cutting-Edge workflows, that simplify and enable multitude of customers to enhance their products in the most unique and customized way.

We want to Experience the Joy of Designing a product that reflects the actual choice of an Individual customer through a most convenient and flexible process. Our Innovative Technology is Modular which facilitates the creation of Customized product variety.

You will be among the first people to Join us in this great adventure.

As a Product Design and Development Director, you will be working On Our Innovative 3D scanner which is Geared for Greatness.

Job Overview:

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our internal team. You will diagnose and troubleshoot software and hardware problems and involve in installation of applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring and installing operating systems and using remote desktop connections to provide immediate support.

To be qualified for this role, you should hold a degree or diploma in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a team player, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Key Responsibilities:

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup, OS installation, software installation and network configuration

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Document technical knowledge in the form of notes and manuals

Ensure the system is properly calibrated and maintained to achieve accurate and consistent results.

Requirements and skills :

High school diploma or equivalent. Associate or bachelor’s degree in a related field preferred.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Familiar with basic Linux commands like (ssh , ftp , ls , cd , mkdir etc)

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software (eg. Zendesk, Anydesk)

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Strong attention to detail and ability to maintain accurate records and documentation.

Excellent communication and collaboration skills, particularly with members of the development teams.

Experience working in a fast-paced, dynamic environment.

Ability to travel to remote locations and work irregular hours as needed.

Personal Characteristics:

Confident, flexible, solution driven.

An inquisitive mind that is not afraid to explore new roads and take initiative.

Good analytical and problem-solving skills, with eye for detail.

Very strong analytical thinker and willingness to sit at a desk for extended periods.

Fast learner with a strong technical acumen.

Excels independently and in a team environment.

Well organised, keeping to deadlines, proactive and responsible.

What We Offer

We Have a lot to offer, every day is different with a new challenge to overcome. We Have cool and Flexible Work environments, with options like working Remotely.

We are willing to Offer Employee Equity options and an atmosphere to scale your Career exponentially with us.

You will be among the first few people (core team) to Join Us and You will be rewarded for the Time you have committed for the company Early on.

Job Type: Full-time

Salary: ₹12,000.00 – ₹15,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid sick time

Day range:

Shift:

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Speak with the employer
+91 9494477112