Iron Systems Looking for Desktop Support L1 at Hyderabad, Telangana Full Time

Date Posted: 8/27/2023

Job Function: IT Support

Location: Hyderabad – IND

Offered Salary: Competitive

Strong knowledge of iMac device

Diagnostic services

Scan and defragment disk drives

Update virus definitions, scan for spyware

Update system and application drivers

Run battery diagnostics, report on disk drive status

Laptop services including

Re-image laptops (Windows and Mac)

Troubleshoot systems

Training & orientation of laptops, applications

Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices).

Asset recovery – computer hardware like spares can be drop off at the Tech Bar.

User awareness services on any of the user request or any new service/application that was launched by client

Perform proactive health check of devices that are brought to Tech Bar by the user

Educate users on other avenues of support available to them (for e.g., chat, self-service etc.)

Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user

Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

Take ownership of customer issues reported and see problems through to resolution.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Ensure proper recording and closure of all issues.

Provide prompt and accurate feedback to customers.

Prepare accurate and timely reports.

Follow the SLA for issues with respect to the severity.