Senior System Administrator: Senior System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly.
Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs)
Eligibility:
Technical skillset required:
➢ Desktop operating system maintenance, troubleshooting, and diagnosis
➢ Desktop connectivity troubleshooting
➢ Application installation and support
➢ Printer installation and support
➢ Client VPN installation and support
➢ Microsoft Office Suite Support
➢ Desktop antimalware administration and resolution
➢ Active Directory user management and troubleshooting
➢ Exchange/Office 365 user management and troubleshooting
Location: Noida or Chandigarh (Applicants can apply from anywhere in India who are ready to relocate) and 5 days of working
Salary: As per company norms
About Us:
When IT By Design launched in 2003, leadership imagined a company based on core values—a team that was more like family than employees and customers who grew to be close friends. The business has flourished following that blueprint. ITBD has grown steadily by taking care of its team as if they are family, growing from 40 team members in 2013 to more than 500 today. The company remains privately held—enabling decision-making focused on what is best for partners and the ITBD community. Both our India and Jersey City offices were recently certified as a Great Place to Work.
Job Type: Full-time
Salary: Up to ₹900,000.00 per year
Schedule:
Application Question(s):
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