Jade Global Looking for IT Analyst – EUS Support at Pune, Maharashtra Full Time

We are looking for a IT Support Engineer to assist our clients/users with Laptops / Desktops /Server issues. The candidate will be required to work on-site or via remote connection and assist with hardware/software installations, software upgrades, systems integrations, and basic IT-related issues.

Team player, focused, committed and passionate about establishing and maintaining a culture of trust between IT and end-users within the company, Showcases good leadership skills to carry team members along.

Experience :
Experience in mentoring and coordinating IT support team,

Experience in IT planning and deployment of company-wide IT solutions

Must have a problem-solving attitude and aim to provide the best customer experience

Advance knowledge on technology such as: Azure AD, AD, DNS, DHCP, O365, Intune, Mac and Windows, Azure Cloud etc.

Ability to communicate technical information in a clear manner to end-users

Ability to draft up documents to build out our knowledge base

Job Description :
Provide support and guidance for the Enterprise Infrastructure environment

Proven Experience in IT Infrastructure sizing and capacity planning

Strong Working knowledge of Virtual Architecture (VMWare, HyperV, VDI,)

Strong working knowledge of SAN environments. Design, Administration, and Support

Proven experience in managing and facilitating the mix of internal teams and external vendors.

Strong team building and people management skills are a must

IT infrastructure architecting, messaging, enterprise application sizing, and designing infrastructure for applications

Make sure to identify, manage, and get issues resolved in a timely manner

Monitor and keep track of SLAs

Monthly Reporting to management on IT support matrix

Support to establish best practices, standards, and procedures for IT support operations.

Build strong relationships with cross-functional teams

Provide high-level customer service to all employees; ensuring a positive IT experience for local and remote employees

Managing hardware inventory including receiving, purchasing, and inventory control of IT equipment and ensuring that the PO, invoicing and billing process is accurate and followed

Manage support schedules to ensure coverage, ticket assignments, support escalations with a continued focus on process changes that improve resolution times

Education & experience

The applicant must have a minimum of 8-9 years of experience.

The candidate must hold a bachelor’s degree in any Engineering/Technology or equivalent