Three Ess Computer Services (I) Pvt. Ltd. Looking for Desktop Support Engineer L2 at New Delhi, Delhi Full Time

Job Description

Hands on experience on Installation, Configuration of software and hardware and troubleshooting.

Good knowledge of Operating System Win7,10.

Installation, Configuration, troubleshooting and support to MS Office, Outlook Office 365

First level installation support to Network ,Video Conference Setup , Projector etc

Working knowledge of office automation products and computer peripherals, like printers and scanners Installation, Configuration , Troubleshooting

Installation, Configuration and troubleshooting of Antivirus eg. McAfee. Seqrite

Knowledge of servers like DHCP Server and AD will be added an advantage.

Providing resolution to end user incidents and service request.

Excellent problem solving skills

Customer-oriented attitude

Escalate to the stake holders for delay in ticket.

Monitor assigned tickets till resolution.

Timely update the service desk on the status of the ticket.

Escalate to respective stake holders on deviation of SLA due to dependency.

Job Type: Full-time

Salary: ₹16,000.00 – ₹17,000.00 per month

Benefits:

Shift:

Ability to commute/relocate:

• Kasturba Gandhi Marg, New Delhi 110001: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT: 3 years (Preferred)
• total work: 4 years (Preferred)

Work Location: One location