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Software Developer
JB Consultants Hiring For Urgent opportunity for System Admin Position in pune at Pune Full Time
Job Description: L1 Support Engineer
The L1 Support engineer is responsible for the effective and efficient operational support & monitoring of security IT infrastructure used by all product, customer, and employee facing process across the enterprise.
Essential Job Functions:
experience in infrastructure monitoring in a high availability environment
Some experience of Firewall, IPS, Vulnerability Scanning, AV, security solutions from basic L1 support perspective.
Preferably experience in CrowdStrike & Microsoft Office 365 Advanced Threat Protection (ATP) monitoring & support.
Receive and act on alerts
Ticket creation
Troubleshoot tickets and provide resolution or escalate accordingly.
First line of defense for incident management
Incident response and logging
Incident coordination
Escalation to L2
The L1 Support engineer is responsible for the effective and efficient operational support & monitoring of security IT infrastructure used by all product, customer, and employee facing process across the enterprise.
Essential Job Functions:
experience in infrastructure monitoring in a high availability environment
Some experience of Firewall, IPS, Vulnerability Scanning, AV, security solutions from basic L1 support perspective.
Preferably experience in CrowdStrike & Microsoft Office 365 Advanced Threat Protection (ATP) monitoring & support.
Receive and act on alerts
Ticket creation
Troubleshoot tickets and provide resolution or escalate accordingly.
First line of defense for incident management
Incident response and logging
Incident coordination
Escalation to L2
Other Requirements:
Willing to work in rotational shift.
Strong verbal and written English communication skills are a must.
Excellent interpersonal skills and should be a team player.
Strong technology background is required
Good proven analytical skills able to diagnose and troubleshoot production issues quickly
Education & Experience
Graduates / BE /BSc /Diploma engineers with minimum 2 to 3 years of experience.
