Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
IT Operations Analyst 2
JLL Technologies COE
What this job involves:
About the role
#JLLTechAmbitions
This role is responsible for the technical E2E support personnel of the enterprise file transfer platform. We are looking for a technical candidate, who can work well with other technical and business stakeholders. Ideally, they have some level of experience with SFTP/MFT solutions to provide the foundation for secure, compliant, and maintainable file transfers within a large company.
Responsibilities
Assist with the building, maintenance and operational support of the SFTP infrastructure in a mission critical computing environment.
This position is responsible for providing technical support (Primarily IBM Sterling) and associated hardware and operating systems relevant to the Enterprise Managed File Transfer function.
Assist with the planning, coordination and execute change management processes. Includes monitor performance of the SFTP solutions and act on changes.
Respond to SFTP application outages and perform routine maintenance on assigned applications.
Perform routine changes as assigned and according to change management procedures.
Provide level 1 and 2 support for projects and implemented SFTP applications and infrastructure.
Identify, isolate, and troubleshoot issues and drive development of solutions.
Assist with capacity planning to ensure SFTP application is scaled to meet current and projected capacities.
Maintain version, patch, and security levels, in accordance with the strategic direction of the company.
Collaborate with business and client teams as required across the organization.
Provide consultation to all stakeholders directly or indirectly affected by the SFTP application.
Manage work queues and track user issues and requests through ServiceNow as required.
Develop and document procedures, policies, and best practices.
Sounds like you? To apply, you need to be:
Experience
2+ years of experience in the technical analysis and implementation of SFTP (preference for IBM Sterling core products).
Knowledge in industry standard protocols (SFTP, HTTPS, FTP, EDI, AS2, Connect: Direct, WebDAV, JMS)
Experience with PGP encryption/decryption.
Experience with monitoring the performance and availability of the environment to identity problems early and prevent them from recurring.
Understanding of business requirements and transforming them into process automation
Must possess analytical, problem-solving, and root cause analysis skills.
Proactively communicate status updates to the Leadership across IT/Business Teams.
Familiarity with basic system administration tools and processes required.
Infrastructure technical skills or knowledge in position-related areas; and the ability to keep current with that knowledge and trends in areas of expertise.
Understanding of security fundamentals and ability to enforce standards within SFTP configurations.
Ability to work independently and exhibit excellent interpersonal and team skills.
Qualifications
Bachelor’s degree in computer science, information technology, or a related field (3-5 yrs experience)
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today !
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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