About the Job
Namma Yatri: CX Team Lead
Key Responsibilities:
Eligibility Criteria:
About Namma Yatri
Namma Yatri is an ecosystem initiative by Juspay. Namma Yatri is India’s first open mobility ride hailing app built on open protocols and 100% open-sourced. It is a community-first ride hailing app to make city transportation efficient, affordable, safe and sustainable. Its USPs are:
● Open Product: Powered by open-source software (like Android, Linux, ChatGPT, Google Chromium etc). Built on open protocols (like Internet, UPI, Mobile 4G/5G etc). Data is open (like Covid19 data, RTI, City’s weather etc). Open source enables transparency, collaboration and innovation.
● Zero Commission: It is a “direct-to-driver” app. There are no middle-men. What the customer pays goes 100% to the driver and his family. In the long term, this is more efficient & sustainable as the riders will pay less and drivers will earn more.
● Community-owned: It is owned by the city, not a single company. The product is defined by the city’s “Community Collective” which takes into account the interests of consumers & drivers and the local regulations. It has broad representation like administrators, philanthropists, influencers, technologists et al.
● Fast, Easy & Safe Rides: Blazingly fast, super-easy app to book rides. Door-step pickups by trusted drivers. Happy drivers and happy customers.
● Namma Yatri Traction so far
● 100% Open-sourced (customer app, driver app, backend platform, ops dashboard) ● Open-data – MVP launched here
● Bangalore: 1.2 Cr Trips. ~100K drivers onboarded. 20L+ registered users.
● Other cities: Kolkata, Mysuru, Cochin
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