Unilever Looking for Assistant Manager– IT Process Excellence at Bengaluru, Karnataka Full Time

Job Title – Assistant IT Project Manager – IT Process Excellence

Job Location – Bangalore

ABOUT UNILEVER:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.

Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.

MAIN JOB PURPOSE:
Experience in managing large to complex projects, be single point of contact for IT stakeholders and Unilever Business Operations Service Lines. Owns the Enterprise-wide Process Modelling Tool ARIS Owns the Quality Health Dashboard and all Process KPI Reporting around it, ensure go to green plan in place. IT Tooling – bring tooling convergence in process excellence. Evaluate the current tooling and identify opportunities of tool rationalization and bring in intelligence and AI into ITSM.

JOB SUMMARY

Responsible for all reviews, reporting requirement, and collaboration with multiple stakeholders.

Design, implement and ensure efficient process design and process adoption.

Measure adoption and User enablement KPI’s and engage with SPOCs for Go to Green plans and identify improvement opportunity.

Assist process SMEs to check and ensure resolution of all issues to achieve all objectives.

Define and manage governances with multiple stakeholders on the Quality assurance and perform monthly reporting and preparation for QA dashboards.

Review and Govern all Service Level and Operation Metrics and KPI scorecards for service delivery.

Program Managing the entire cycle for New process on-boarding and BAU maintenance

Ensure quality of deliverable, timeliness and to full scope

Builds strong relationships with platform to support successful delivery of changes to process

Manage multi-vendor teams/resources and guide them towards one common vision.

Lead the Governance meetings with Clients, Stakeholders, Partners as part of the agreed terms.

Act as an Escalation Point for all Process/ARIS Programme related queries and bring in resolutions

Support IT Managers & Director to manage the IT Budget and variance analysis compare to the planed spend.

KEY REQUIREMENTS

Good working knowledge Project Delivery Lifecycles, Project Planning, Risk Management and Financial Management

Strong domain knowledge on Agile, DevOps, ITSM Processes, Risk/Controls, Data and Analytics etc

Ability to engage and negotiate with senior stakeholders on program benefits, flexing the models

Process enhancement: In this role, IT managers develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital. Knowledge and experience of service delivery under ITIL Framework will be plus

Must have experience in people management across multi vendors and planning their growths, upskilling and cross skilling. Should be able to drive Change and trainings single handed

Communication skills: Strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization. Ability to engage and represent the team with senior executives.

Problem-solving skills: Requires excellent problem-solving skills. Ability to perform detailed work independently, as well as guide the team in right direction.

Tool Skills: Strong experience in MS Tools – Power Point, Excel, Outlook and Teams, SharePoint.

ARIS or any other BPM tool experience (optional)

PowerBI knowledge

Service Now knowledge

Knowledge on Incident/Problem/Change/Release is an added advantage