Kaleyra Looking for Sr. IT Support Specialist at Bengaluru, Karnataka Full Time

Location: BLR (IND)

This role is for supporting our IT operations in North America.

Here are the key activities that the team will be handling.

Identity and access management

Managing user’s endpoint in serviceable state

Responding to user’s request as per defined SLA

Managing VPN and WiFi infra

Asset management

Endpoint management

What will you be doing?

Setting up accounts for new users.

Enabling access for various enterprise applications based on the user’s request.

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Responding in a timely manner to service issues and requests

Providing technical support across the company

Troubleshooting laptops

Repairing and replacing equipment in local data centres as necessary

Manage WiFi and VPN infrastructure

Expected skill-set and competencies

3 to 5 years of experience

Users/group management in Windows Active Directory

Strong in managing audio/video conferencing/meeting rooms

Hands on with Google workspace/Office 365

OS and application installation on laptops/servers

Troubleshooting Laptops

Well versed with IT helpdesk ticketing tool

Basic networking skills

Managing troubleshooting servers

Hands on with printer troubleshooting

Experience of supporting systems with any MDM solutions

Good Knowledge of managing Apple MacBook and iOS devices