Kapiital Kapslock Private Limited Looking for at Chennai, Tamil Nadu Full Time

Job Description: Support Executive

Responsibilities:

Customer Support: Provide excellent customer support by addressing customer inquiries, issues, and concerns via various communication channels such as phone, email, or chat.

Troubleshooting: Diagnose and resolve customer problems, technical issues, or software bugs through effective troubleshooting and problem-solving techniques.

Issue Escalation: Escalate complex or unresolved issues to appropriate internal teams for further investigation and resolution.

Product Knowledge: Develop a deep understanding of the company’s products, services, and technology solutions to provide accurate and comprehensive support to customers.

Documentation: Create and maintain support documentation, including FAQs, knowledge base articles, and troubleshooting guides, to assist customers in self-service support.

Training and Onboarding: Assist in customer onboarding and provide training to ensure customers have a smooth and successful experience with the company’s products and services.

Relationship Management: Build and maintain positive relationships with customers, ensuring their satisfaction and loyalty to the company.

Issue Tracking and Reporting: Record and track customer issues, resolutions, and feedback using ticketing or customer relationship management (CRM) systems.

Collaboration: Collaborate with cross-functional teams such as development, sales, and product management to relay customer feedback, suggest product improvements, and ensure customer success.

Continuous Improvement: Continuously learn about new product features, industry trends, and best practices to enhance the support process and provide proactive solutions to customers.

Qualifications:

Communication Skills: Excellent verbal and written communication skills to effectively communicate with customers and internal teams.

Customer Focus: Strong customer service orientation and ability to empathize with customers’ needs and concerns.

Technical Aptitude: Basic technical knowledge and the ability to learn and understand complex software and technology products.

Problem-Solving Abilities: Strong problem-solving skills to analyze and resolve customer issues efficiently.

Patience and Resilience: Ability to remain calm and patient when dealing with challenging customer situations and effectively manage customer expectations.

Organization and Multitasking: Strong organizational skills and the ability to multitask and prioritize tasks effectively in a fast-paced environment.

Team Player: Collaborative mindset and the ability to work effectively within a team.

Attention to Detail: Strong attention to detail to ensure accurate documentation and issue tracking.

Time Management: Excellent time management skills to meet customer response time commitments and manage multiple customer inquiries simultaneously.

Experience: Previous experience in customer support, technical support, or a related role is advantageous.

Job Types: Full-time, Regular / Permanent, Fresher, Internship

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Shift:

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Language:

Work Location: In person

Speak with the employer
+91 9655645041