Kaplan Looking for IT Operations Coordinator at Bengaluru, Karnataka Full Time

Job Title

IT Operations Coordinator

Job Description

Position Title: Operations Coordinator

Impact & Scope:
The Operations Coordinator is a member of the Licensure Operations Team. The Operations Coordinator will support the operations of a variety of business lines at Kaplan including Nursing, Med and Bar, International and Contact Center Operations. S/he will work in partnership with cross-functional Kaplan team members handling the day-to-day activities that ensure smooth, efficient businesses processes and functions. The role requires exceptional time management skills, good communication abilities, and an understanding of task-tracking and project management approaches to maintain an industry-leading level of support and to provide detailed and timely execution of key operational activities. (The operations group drives flawless execution across all engagements)

Duties and Responsibilities:
Coordinate and manage daily BAU tasks to ensure smooth & efficient delivery within the allotted deadlines.

Equipped with a problem solving and support mind frame.

Ability to work independently on BAU tasks as well as on Projects.

Follow the set standard operating procedures to ensure efficient delivery.

Create & maintain accurate operational documents.

Have a keen eye for attention to details.

Ability to work efficiently with remote and diverse teams (IT, project management and other cross-functional teams) spread over different countries and time zones.

Able to work in a matrix driven environment ensuring management of different stakeholders/functions

Ensure compliance with company standards and procedures.

Help build positive relations within the team and the stakeholders.

Should have basic knowledge of project management.

Ability to analyse and articulate process requirements..

Experience and Credentials:
Bachelor’s degree – preferred

3+ years’ experience in an IT / PMO capacity

Proficient with Microsoft Office (especially Excel and Word)

Proven ability to work collaboratively with stakeholdersteams

Excellent written & verbal communication

Good time management & critical thinking skills

Highly self-motivated

Ability to work on flexible work schedules – 10AM-7PM, 2PM-11PM IST and/or weekends

Ability to work well under pressure & multitask

Knowledge on Service Now (ITSM) & Sales force (CRM) would be an added advantage

Location

Bangalore, KA, India

Additional Locations

Employee Type

Employee

Job Functional Area

Operations

Business Unit

00092 Kaplan Health

Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found here.

Individuals hired for KNA positions that require in-person travel and/or interactions must be fully vaccinated against COVID-19 unless otherwise prohibited by law. KNA complies with federal, state, and local laws with regard to accommodations related to this policy.

Diversity & Inclusion Statement:
Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan’s employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students’ needs in today’s global market. Learn more about our culture.