KLAY has been consistently recognised as the Best Day-care & Prep school in India with an unwavering focus on providing the right learning environment & resources and unmatched childcare facilities.
2000+ KLAY educators spread across 150+ centres in India across 7 cities Pan India are united in their mission to nurture every child’s gifts and be the trusted parenting partner of every family.
KLAY is looking for an experienced and IT Support Engineer with good experience in networking and system administration. The incumbent will be responsible for administering LAN and WAN network by managing Firewalls, Switches and router along with Exchange Online and O365 products with Azure AD and other related enterprise-messaging and administrative tools..
The position will report to the Head – IT.
Roles and Responsibilities:
Install, upgrade, support and troubleshoot for printers, computer hardware
Install, upgrade, support and troubleshoot all desktop related applications.
Hands on experience of CCTV and Surveillance Systems
Knowledge on Cloud Technologies
Knowledge on Display Systems
Desktop hardware and software asset management
MS office related issue
Installation of the Operating Systems of all kinds on the machines.
Hardware and Software troubleshooting.
Networking
Configuration, and repairing of local area network (LAN) and infrastructure.
Assign/allocate IP address to devices.
Network troubleshooting
Configuration of Antivirus, Outlook configuration
Handling the Security measures in the organization like Firewall, antivirus etc.
Managing the Network, Server, Connectivity.
Assist & maintain LAN/WAN infra.
Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Replacing Computer/Servers parts as required
Monitoring and troubleshooting V – LAN controller
Maintain and manage the smooth operations of systems and hardware
Provide technical support to users for operating systems, hardware, internal systems
Provide technical support to customers under hosted systems
Ensure that mission critical systems are fault tolerant, and that recovery plans are in place for all systems
Set up environments for training and testing labs
Responsible for monitoring, operating, managing, troubleshooting and restoring to service Desktops.
Coordinating with vendor for support.
O365 & Active Directory
Responsible for administering Exchange Online and O365 with Azure AD and other related enterprise-messaging tool to ably information fetching perspective.
Provide technical support in developing innovative technical solutions and troubleshooting issues
Adding Devices and Objects to Active Directory
Mail Box Creation / Deletion / Movement.
DL creation / Deletion / Modifying.
Adhering to the E Mail Policy as defined SOP by the Client
DL, O365 Group creation / Deletion / Modifying.
O365 License assignment / License removal
Review of all O365 Alerts, O365 Logs
O365 Reports (Mailbox usage, client usage, License usage, etc)
Provide environmental and infrastructure support for managing O365 workloads
O365 Domain addition / deletion
Creating /managing O365 policy (Retention, DLP, etc)
Monitoring Mail Queue and Mail Traffic.
Monitor the Replication of Directory
Monitoring Exchange Services
Monitoring Log Files
Monitoring POP / IMAP
Incident and Request Fulfillment Management
Implementation of Mail Aging Policy / E Mail Policy as defined by the Client
Desired Candidate Profile
3-5 years overall experience. Atleast 1 year in supporting desktop, network, and O365
Excellent Knowledge on Exchange Online / O365
Hands on Experience on MS Teams
Knowledge of Firewall, LAN technologies, Switches, Routers, Wireless.
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