Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.
For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
As Citrix Specialist, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.Prioritize major incidents based on business impact to the client
Adopt the given technology to meet the drift of customer and business requirements.
Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure
Analyze and research options for collaborates with exiting external systems
Participate in architectural planning for service management and service assurance
Perform solution testing, debugging and refinements to produce the required end-product
Prepare program-level, user-level documentation on an as-needed-basis
Provide and receive technical direction as required to ensure program deadlines are met
Managing Vendor and Customer relationship
Monitor systems performance and ensures compliance with security standards
Enforce ‘drop dead’ time to prevent outage outside of change window
Provide updates / communication to senior management on the status of Citrix support related incidents
Lead daily Operations meetings provided there are no P1 incidents running
Aid with identifying problem management trends
Required Technical and Professional Expertise
Minimum 7+ years of experience in Citrix Admin environment
Experience working on Citrix deployment and Security & Management along with expertise in Citrix- RES
Hands-on knowledge on user administration (performance tuning of Citrix) along with Infrastructure team to coordinate updates and patches
Experience on implementation and troubleshooting skills of Citrix NetScaler (Access Gateway, Load Balancing) and XenApp/XenDesktop 7.12 to 7.18 suite.
Proven ability implementing Best Practices, Optimization, Fine Tuning skills on citrix Infrastructure (Inclusive of Storefront, DDCs, PVS)
Proficient in granular level of monitoring and management skills in identifying potential issues proactively on core citrix infrastructure
Demonstrated ability in technical implementation skills on creation of golden Image (Manual/ Automated Build), vDisk sealing Process (Manual/Automated)
Preferred Technical and Professional Experience
Proficient in working with high availability environment along with alignment to process (ITIL)
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Country/Region
India
State / Province
UTTAR PRADESH
City / Township / Village
Noida
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category
Technical Specialist
Role ( Job Role )
Systems Administrator
Employment Type
Full-Time
Contract type
Regular
Position Type
Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position?
No
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