Kyndryl Looking for Windows Helpdesk Advisor at Bengaluru, Karnataka Full Time

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl. For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role and Responsibilities

You as a Windows 10 Help Desk support Engineer, who provide Windows 10 Help Desk services. We are looking for talented Windows 10 support Advisors

Responsibilities:
As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new “white glove” experience for our end users

Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users

As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems

As a creative problem solver you take pride in the service you deliver

You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller

You’ll be comfortable in technical environments and quickly be able to analyze complex multi-system issues

Sometimes you’ll need to reach out to colleagues to help achieve a resolution but you’ll maintain that first contact point relationship until the customer is delighted

This role requires outstanding communication, collaboration and problem solving skills. Must have the ability to work in Bangalore without current/future need for IBM sponsorship.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.

Required Technical and Professional Expertise

At least 2 years Windows support experience professionally and/or personally

At least 2 years professional troubleshooting expertise

Customer support experience and service focus

Active listener with flexibility to modify approach and adapt to customer needs

Ability to multi-task

Proven problem solving skills

Knowledge sharing

Preferred Technical and Professional Experience

Highly experienced in Windows 10

Two plus years of support desk experience

Experience with Agile techniques applied in a customer service environment

Required Education

Bachelor’s Degree

Preferred Education

Master’s Degree

Country/Region

India

State / Province

KARNATAKA

City / Township / Village

Bangalore

Being You @ Kyndryl

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category

Product Services

Role ( Job Role )

Technical Support Representative

Employment Type

Full-Time

Contract type

Regular

Position Type

Early Professional

Travel Required

No Travel

Company

(Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position?

No