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Software Developer

Lakarya Infotech Private Limited Looking for L2 Helpdesk Support (Remote) at Chennai, Tamil Nadu Full Time

Lakarya is hiring for a L2 Help desk Analyst (Remote role) for a Full time position.

  • L2 Help desk Specialist
  • Remote Position

Job Description

  • Basic Networking skills routers, firewalls, switches, LAN, WAN monitoring.
  • Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.
  • Intermediate understanding on Application monitoring and troubleshooting.
  • Optional Certifications or training in Windows Server platform (MCP).
  • Experience using monitoring tools like Solarwinds Orion, HP Openview, Business availability center or similar monitoring tools
  • Basic knowledge of Windows server 2008 / 2012 administration and troubleshooting.
  • Basic understanding in Database monitoring and administration.
  • Basic understanding on Virtualization technologies.
  • The candidates must have very good communication and are willing to work on a 24/7 shift.
  • Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
  • Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
  • The candidate must have experience in software and hardware troubleshooting and installation.
  • Desktop and Laptop support experience is a must.
  • Experience in Handling Clients and customer calls

Required Knowledge, Skills, and Abilities

  • 3 years Hands on help-desk/IT support/Networking

Job Type: Full-time

Job Type: Full-time

Schedule:

Job Overview

  • Date Posted:
  • Job Title: Lakarya Infotech Private Limited Looking for L2 Helpdesk Support (Remote) at Chennai, Tamil Nadu
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