Learnship Looking for Assistant Manager – IT Operations at Chennai, Tamil Nadu Full Time

We are looking for an Assistant Manager IT Operations to join our team at Chennai. A hands-on role, you will be responsible for supporting the infrastructure for an office of approx. 100+ employees, and global support on IT helpdesk.

As part of a growing business, you will have the opportunity to build and improve on the systems and processes in place.

Responsibilities:
Manage all aspects of the company’s office technical infrastructure including: Microsoft 365 (E5) management, including Azure AD, Intune, Bitlocker, Thread Management, Email, OneDrive, Teams, SharePoint, Yammer, Excel, Word and other.

Atlassian Jira and Confluence administration

Network switching, Internet connections, firewalls, and Wi-Fi devices

Mobile device support

Provide face to face and remote technical support for all employees worldwide

Client device support for Microsoft Windows (predominantly), Mac OS X, Android and iOS devices.

Recommend, test & implement new software / hardware products & solutions.

Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required.

Lead a team of 4-5 IT engineers providing global IT helpdesk support

Coach the team members

Out of hour work will be required for monthly patching and emergency items as needed.

Ensuring all software purchased licensing is recorded and maintained

Setting up new users and disabling expired accounts in accordance with HR requirements

Re-Imaging and configuring new laptops and desktops

Install authorized software to laptops and desktops

Troubleshoot system related problem reported by users

Ensure all logs for equipment and users are maintained

Creating purchase requisition for IT Hardware/Software

Perform periodic reporting

Key Deliverables:
Office infrastructure that runs like clockwork

Develop and document policies and work processes.

Assist team with compilation of security policy documentation and audits

Technology, Skills & Experience: Essential

Extremely good desk-side manner and communication style

Extraordinary attention to detail

In-depth knowledge of Microsoft 365 and related technologies

Ensure Network connectivity throughout company’s LAN / WAN infra is on par with Technical considerations

Networking, TCP/IP, sub-netting, routing, VLANs, DHCP, etc.,

DNS definitions, MX, A, CNAME records, reverse lookups etc.,

Working knowledge of performance/availability monitoring, tuning, reporting

Hardware troubleshooting expertise (Dell and Mac)

Education and Job Knowledge:
Candidate should have at least 8+ years of experience in desktop support, systems administration, and networking.

Experience managing people

Strong experience supporting IT operations for globally distributed teams

Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university

Excellent verbal and written communication skills in English.

Experience resolving incidents using remote support tools

Candidate must be familiar with windows and Mac platforms.

Experience administrating Microsoft 365.

Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V.

Certification on ITIL or Knowledge about ITIL best practices and ISO standards.

Prior work experience on any ITSM ticketing tools.