Lennox International Looking for IT Analyst – Voice Network at Chennai, Tamil Nadu Full Time

Company Profile:
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description:
Responsible for implementation and technical support of Cisco Unified Communications related technologies which include, but are not limited to: UCM, Unity Connection, IM & Presence, Jabber, VCS / Expressway, UCCX, Emergency Responder, and Voice Gateways.

2nd and 3rd level support of existing systems.

Support for Upgrades to all supported VoIP / UC systems.

Maintain systems and documentation as needed for audits and compliance

Work alongside Collaboration services team members to help define the future direction of voice and collaboration systems.

Qualifications:
CCNP Voice certified with 8-10 years relevant hands-on experience

Experience in developing, deploying, and supporting Cisco UC 12.5 and above products

Strong knowledge and extensive experience in dial plan designs and implementation

Experience with voice gateways: MGCP, SIP, H. 323, SCCP, digital PRI / T1, analog FXO / FXS on Cisco 2900/3900/4000, and legacy devices

Some experience with Cisco Unified Contact Center Express, including but not limited to UC Manager integration, basic scripting, and high availability clustering

Extensive knowledge/experience of call center environments with Call Routing, Reporting, Call Recording, and management of call center applications