Qualifications:
Associate’s degree in computer science or equivalent experience
Good customer service/support skills and an understanding of what it takes to provide good technical support to both local and remote users that most likely do not have the same technical expertise
Ability to calmly and rationally assess competing priorities while under pressure from end-users
Ability to quickly acquire an understanding of a technical issue and identify practical resolution options, weighing each option’s upsides and downsides
Previous experience with problem solving in a troubleshooting environment
Understanding of desktop operating systems, or basic virtualization knowledge (VMWARE/HyperV)
What It Takes:
Relentless pursuit of excellence
Attention to detail
Strong initiative, drive and self-direction
Proficiency at juggling multiple tasks
Being comfortable in a fast-moving and quickly-changing environment
Partnering with others to accomplish goals
Who We Are:
Litera Microsystems is the leading provider of software for drafting, proofreading, comparing, repairing and cleaning documents in the legal and life sciences industries worldwide. Our core products empower users to generate, review, and distribute high-quality content quickly and securely, from any device. Today, Litera Microsystems supports thousands of document-intensive organizations across the globe, helping them satisfy the complex demands of clients and regulators
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