An IT Help Desk Technician is responsible for providing technical support and assistance. Must know about Networking, BPO Software, CRM, WFM, Domains, and Call Center Dialers.
Roles and Responsibilities
Experience with Workforce Management software (performance tracking, reporting)
Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Identifies, investigates, and resolves users’ problems with computer software and hardware. Fields support calls, chat, email, and other communication from users with inquiries regarding software programming.
Analyze performance data to identify opportunities to operate more effectively and efficiently.
Support site-level resources with real-time management of schedule adherence and productivity.
Support adding and removing new hires and leavers from WFM systems.
Desired Candidate Profile
Experience in Engagement Management
Problem-solving skills
Strong understanding of operating systems, software, and devices
Verbal and written communication skills
Workforce Coordination
Experience in client product support
Proven experience in operating and directly handling scope of more than 30+ FTEs
Know-how in managing real-time adherence in different lines of business in a multi-skill environment simultaneously (shrinkage, outages, under/over staffing, etc.)
Knowledge of WFM tools
Advanced Excel skills
Must have dialler knowledge & experience for an inbound & outbound process.
Shift timings:- US Shift: Start from 5 pm & 7 pm (shift timing will change as per the daylight saving)
Work Culture: – 6 Days working (Mon-Sat)
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 – ₹20,000.00 per month
Benefits:
Shift:
Ability to commute/relocate:
Education:
Experience:
Shift availability:
Speak with the employer
+91 9987472009
YoungMinds Technology Solutions Pvt. Ltd. is looking for experienced System Administrator who can look after our growing company and required...
Apply For This JobA mainframe developer specializes in designing and developing information technology systems. Their responsibilities include performing system installations and modifications, creating...
Apply For This JobWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs...
Apply For This Job· Manage sales activities of partners to generate revenue · Educate partners about product portfolio and complimentary services offered ·...
Apply For This JobDesignation: Technical Support Engineer L1 Location: Kochin (Kerala) Experience: 1+ Years Qualification: Any Degree/Diploma Roles & Responsibility: Responding to client...
Apply For This JobEmployment Type Permanent Closing Date 29 June 2023 11:59pm Job Title Information Technology Lead Job Summary As an Information Technology...
Apply For This Job