Technical Skills: (Primary)
Minimum 4+ years of Business Analysis with prior experience in Business Process Reengineering & Automation
Responsible for Studying As-Is processes in detail through existing documentation and SOPs, process demonstrations including variations,
and interacting operations team
Responsible for the implementation and support of business information systems across multiple departments
Creation of Dashboards, Analytical Reports including Process Gap documentation, System Gaps, weekly MIS & status reports
Document To-Be process which will enable development and implementation
Identify automation opportunities in the processes
Creating a detailed business analysis, outlining problems, opportunities and solutions for the business
Defining business requirements, Epics/ User Stories and playback to stakeholders
Submit proposal for automation implementation
Actively participate in the JAD sessions & requirement gathering workshops with business stakeholders
Measuring current & to be AHT & document other key parameters to measure improvements which can be achieved post solution implementation
Identify gaps in requirements & collaborate for resolution
Leverage in-house synergies through collaboration with internal stakeholders
Defining Functional Test Scenarios & Test Cases
Insurance domain knowledge and experience preferably in employee benefits and Brokerage, including New Business, Placement, Policy Servicing,
Billing and Claims Managements
Having business analysis experience and data mapping
Experience of working on projects in the area of solutions, application, product development, , Microsoft Dynamics CRM experience
Experience in Measuring current & to be AHT & document other key parameters to measure AHT improvements
Proven strong quantitative abilities
Demonstrating proficiency in Microsoft Office programs, such as Excel and PowerPoint
Strong stake holder management, interpersonal & communication skills
Demonstrated ability to lead and motivate project teams
Ability to lead and work with a cross functional team and lead client discussions and playback sessions
Experience of working in Agile projects
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