Job Description:
Candidate should have over all 3 to 4 years in Infra experience in that strong experience in Power BI SQL BI with 1/ 2 years of experience on SSIS SSRS SSAS Windows and SQL Server
Strong ability to communicate clearly and professionally with end customers
Strong ability to troubleshoot complex issues in an often-ambiguous environment
Experience in support projects and handling customers and feedback survey
Performing root cause analysis of customer reported issues
Basic understanding of Microsoft Azure
Strong ability to analyze interpret and communicate technical errors and solutions
This track will be in 24X7 shift model Therefore candidates should be flexible to cover during holidays and weekends
SKILLS:
As a Support Engineer you will be involved in
Strong communications skills Excellent spoken and written English communication skills
Effective polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross team collaboration
Logical and Critical thinking
Passion for technology and customer support
Understanding of cloud vs on premise computin
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