LTIMindtree Looking for Problem Management at Chennai, Tamil Nadu, India Full Time

Experience Range – 8 years to 12 years

Location: Chennai or Bangalore

Notice Period: Immediate Joiners or Less than 30 days

Incident/ Problem/ Change management JD:

Mandatory Skills :

experience in Incident management, Change & problem management.

• Should have strong understanding of ITIL V4 processes.

• Very strong communication skills and should be able to understand business impact and should drive the Major incident process.

An Incident Manager has responsibility for:

• Driving the efficiency and effectiveness of the incident management process, Change and Problem Management.

• Producing management information, including KPIs and reports

• Monitoring the effectiveness of incident management and making recommendations for improvement

• Developing and maintaining the incident management system

• Driving, developing, managing and maintaining the major incident process and associated procedures

• Reviewing and auditing the process

• Ensuring that all IT teams follow the incident management process for every incident

Roles:

• Responsible for the composition and distribution of Major Incident communications according to the MI communication guidelines.

• Responsible for Major incident notifications and follow up communications.

• Track and record incident timelines.

• Track and record updates and follow ups.