Mahindra & Mahindra Ltd. Looking for Deputy Manager- Dealer/IT Systems at Chennai, Tamil Nadu Full Time

Location: Chennai

Company: Mahindra & Mahindra Limited

Responsibilities & Key Deliverables

Leading projects on automation in alignment with organisation’s vision on digital transformation.Identify systems and processes which require digitisation/automation to improve process efficiencies to enhance system effectiveness.Understand the business process, create a workflow structure by mapping the user requirements from all stakeholders for automation to aid in developing an easy to use interface(UX) for the IT system.Planning for effective and useful MIS reports in DMS, SAP, Qlikview, TEKnet website, MILE website, Blue Signature, iSMART management, CCM mobile app, TEKNet mobile app, PRC management software.To strategize and conceptualize a fully integrated after-sales support system for future Connected Cars.To strategize and conceptualize a fully integrated after-sales support system for dealer’s and MtoM Area offices

Preferred Industries

Automobile

Education Qualification

Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Automobile; Bachelors of Technology in Mechatronics; Bachelor of Engineering in Automobile; Bachelor of Engineering in Mechatronics

General Experience

5+ years in IT areas in automotive industry.Up-to-date knowledge of the latest IT and software trends, systems and domains with a strong customer service ethos and an analytical bent of mind

Critical Experience

Exposure to IT system.Experience in Automotive after-sales service processes

System Generated Core Skills

Project Management

Digital Tools

Automation

Digital Transformation

System Implementation

Process Automation

Digitization

Continuous Process Improvement

Business Process Management (BPM)

Requirement Analysis

Stakeholder Management

Dealer Management Systems

MIS Reporting

SAP

QlikView

Sales Support

Solution Architecture

Process Knowledge – After-sales

Service Processes

Analytical Skills

Budgeting

System Generated Secondary Skills

Job Segment: Engineer, Automotive, Engineering