Job Purpose :–
As a Configuration Management Process Owner, you will be responsible for designing, implementing, and maintaining the Discovery and CMDB (Configuration Management Database – CI attributes, the relationships and the Service maps) for our organization. Your primary focus will be on ensuring accurate configuration management, maintaining data integrity, and optimizing the CMDB to support various ITIL (Information Technology Infrastructure Library) processes and organizational needs. You will also be responsible to establish Change configuration audit for the Bank along with Service map integration with Change and Incident management processes.
Key Result Areas:–
CMDB Design and Implementation:
Data Collection and Population:
CMDB Maintenance and Governance:
Integration and Interoperability:
Continuous Improvement and Optimization:
Operating Environment, Framework and Boundaries, Working Relationships
The role is challenged continuously by fast-paced working environment, meeting the
changing demands of our stakeholders.
· The role requires to operate independently with minimal supervision
· The role interacts with technology, CXCG, OPS, CPD, Audit, ISG, Risk and Finance teams. Effective stakeholders’ engagement is key to success in this role.
· Enhance collaboration and coordination with support functions like CPD, HR, Audit,
Risk Management, and Information Security.
Problem Solving
· Should be a self-starter with ability to operate independently with minimal supervision
· Understand the gaps in the CMDB and other tools to ensure more accuracy of the data in built into the CMDB.
· Reduce the repetitive tasks in the process and bring in more stable and standard process without any loopholes.
· Conflict management skills for change schedules.
· Alignment and planning of the changes without impact.
Knowledge, Skills and Experience:–
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