DELIVERING WORLD-CLASS HEALTHCARE SOLUTIONS
Founded in 2006, Meril is an India-based, global medical device company that is dedicated to the innovation, design and development of novel, clinically relevant and state-of-the-art devices. Our fundamental aim is to champion the alleviation of human suffering and improve quality of life. To enable this, we are committed to R&D, innovation in manufacturing medical technology, scientific communication, and contemporary distribution avenues.
Meril was born with the aim of improving the quality of human life through innovative and advanced healthcare solutions. As a medical device manufacturer, we exist to improve the inventiveness in healthcare so that people’s lives are enriched. We continually seek excellence in providing answers to some of medicine’s toughest questions.
Meril manufactures medical solutions in the form of vascular intervention devices, orthopaedic supplements, in-vitro diagnostics, endo-surgery and ENT products. It is our core commitment to ensure the delivery of advance healthcare solutions. Our inclination towards research and development is reflected in our diverse offerings. We ensure that we adhere to the best quality of standards in manufacturing, scientific communication and distribution to deliver path-breaking healthcare products to the world.
We collaborate with physicians and global innovators to identify unmet clinical needs and develop revolutionary therapies. We encourage research and academic collaborations and remain available to interact on exciting opportunities.
Headquartered in India with a manpower of more than 4000, Meril currently conducts business in more than 100 countries. We have 100% subsidiaries in India, USA, Germany, Brazil, Russia, South Africa, Bangladesh and Turkey. We have set up operations in China and Japan too.
Job Description
Looking for Application Support Analysts and Support Engineers to join our expanding team. These roles would suit either recent graduates interested in data analytics or programming, or more experienced engineers looking to develop their skills further and careers.
1st Level support for all IT Application
Tickets to be maintained in Desk tool
Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
Ticket escalation to the functional/technical team when required
Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
Ensure that solution and application support documentation is maintained to the highest quality and accuracy
Providing assistance and cover for other team members where required
Requirements
Excellent analytical and problem solving skills
Basic Technical Skills in C++, JAVA, ASP.NET
Practical experience of Windows Server, SQL Server, IIS and networking
Ability to work both independently and as part of a team
Excellent customer service skills
Understanding of software development cycle
Excellent written and spoken English
Flexibility – responsibilities may require occasional evening and weekend work
Previous experience dealing with support cases or requests via e-mail, telephone and in person
Understanding of change and release management
Helpdesk Ticket & Service tool Management
Benefits
To manage current support responsibilities of multiple divisions.
Industry
Health Care
City
vapi
State/Province
Gujarat
Country
India
Zip/Postal Code
396191
Job Location : Kolkata near Sector V Position : Senior International Business Development Manager Experience : minimum 6 + years...
Apply For This JobDepartment – R&D IT GBS. Location – Bangalore, India. Does your motivation come from challenges and working in a dynamic...
Apply For This JobPerforms tasks such as, but not limited to, the following: Provide technical support and perform maintenance Perform service monitoring and...
Apply For This JobDescription The IT Architecture Manager provides expert knowledge to define, design, maintain and evolve the development and implementation of architecture...
Apply For This JobLocation : Gurugram, Udyog Vihar – Sector 18 Notice Period : 15-30 Days Experience : 8+ Years Roles and responsibilities...
Apply For This JobJob Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any...
Apply For This Job