· Experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
· Experience with Windows/Linux/Mac OS environments.
· Good understanding of computer systems, mobile devices and other tech products.
· Ability to diagnose and troubleshoot Security issues.
· Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)
· Excellent problem-solving and communication skills.
· Ability to provide step-by-step technical help, both written and verbal
· Certification in Microsoft, Linux, Cisco or similar technologies is a plus
· Taking ownership of customer issues reported and seeing problems through to resolution.
· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Ensure all issues are properly logged
Job Type: Full-time
Salary: ₹20,000.00 – ₹30,000.00 per month
Benefits:
Shift:
Ability to commute/relocate:
Education:
Experience:
Work Location: One location
Speak with the employer
+91 8657570020
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