Mindtree Limited Hiring For SR INFRA ENG DIG WORKPLACE SERV at India Full Time

Job Description

ITSD Analyst IT Service Desk Analyst KEY RESPONSIBILITIES # Work according to established processes and instructions # Provide first-line support including # Investigation and diagnosis through phone, remote support and mail # Log all calls and emails in the incident handling system # Support users in the use of computer equipment and internal systems by providing necessary training and advice # Resolving incidents requests # Maintain a high degree of customer service for all support que ries and adhere to all Service Level Agreements # Escalate more complex problems to the relevant 2nd 3rd line groups # Share knowledge and experience with colleagues globally, providing assistance on technical issues Technical skills required # Ge neral IT skills and experience are required as the primary tasks will be troubleshooting and aiding users with various IT problems through phone and email # Willing to work in different time zones. # Experience from working within a global environmen t # Fluent English with British or US accent & Hindi Certifications ITIL Foundation is a plus .

Job Requirements: Azure AD, End User Application Support, Configured Printers and Peripherals Job Type

Full Time Location

BANGALORE Mandatory Skills

• Azure AD