Mindtree Looking for Service Desk , End User at Bengaluru, Karnataka Full Time

Job Description: Service Desk EngineerThis opportunity is with Mindtree Ltd (Phoenix Location) for the position of Engineer # Service Desk Operations. The role requires providing phone, Email and chat support for end users for one of our prestigio us client. This is an L1 role where the incumbent is expected to be aware about ITIL methodologies # Incident, Service Request, Change and Problem. The role demands excellent communication skills # oral and written, good customer handling skills and excellent collaboration skills with ability to work in shift. Ideal candidate must be an experienced professional from same or similar field. He She must possess good knowledge of Windows, Active Directory, O365, and VPN. The person will contribute t owards achieving project deliverables (SLAs KPIs Improvements etc.). The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails. L1 Technical Support# Handling all the Inbound calls, chat and emails in service desk # Handling Basic L1 queries from end users # Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures# Diagnose and quickly resolve a wide range of Windows applications issues # Good troubleshooting knowledge on internet and VPN issues# When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System# Install, upgrade, support and troubleshoot for printers & related computer hardware.# Knowledge of Citrix and VPN # Customize & configure desktop hardware to meet specifications and business standards # Email account administration, i.e., account creation and management and distribution lists on Office 365 # User account administration, i.e., account creation and management and password resets on Active Directory # Famil iarize end users on basic software, hardware and peripheral device ope.

Job Requirements: Windows 10, End User Application Support, Installed Server

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

Windows 10

Years of Experience

1 to 3 Years