Mintz Group LLC Looking for IT Help Desk Technician – Mumbai at Mumbai, Maharashtra Full Time

Responsibilities include:
Serving as the first point of contact for Mintz Group/Mintz Global Screening employees seeking technical assistance

Performing remote troubleshooting through diagnostic techniques and pertinent questions

Determining the best solution based on the issue and details provided by colleagues

Based in the Mintz Group’s Mumbai office

Job brief:
We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries from colleagues on basic technical issues and offer advice to solve them. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand problems and explain solutions. They must also be customer-oriented, patient, problem solvers and able to work independently. The goal is to create value for employees that will help preserve the company’s reputation and business.

Responsibilities:
Serve as the first point of contact for Asia based colleagues seeking technical assistance via chat, email, phone or in-person

Create and disable user accounts

Provide IT onboarding for all new employees

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by colleagues

Walk the colleague through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in the helpdesk ticketing system

Follow-up with colleagues to ensure issue has been resolved

Pass on any feedback or suggestions by colleagues to the appropriate internal team

Identify and suggest possible improvements on procedures

Writing, editing, and revising training manuals for new and updated software and hardware

Diagnosing systems errors and other issues

IMAC – Installs, Moves, Adds and Changes for all hardware and software products

Maintain daily performance of computer systems

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems

Requirements:
Proven experience as a Help Desk Technician or other customer support role

5+ years of experience working in a help desk environment

Tech savvy with working knowledge of office automation products, databases and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Fluent in English; additional languages a plus

Excellent oral communication and writing skills

Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant fields

Able to lift up to 45lbs.

Available to provide afterhours support 24/7

Be flexible on start and finish times as per the needs of the business

Technical Requirements:
Microsoft Windows Active Directory

Citrix XenDesktop VDI

iManage document management system

Avaya/Mitel phone system

Microsoft Exchange 2013-2016-2019

Microsoft Teams

Microsoft Office 2013-2016-2019

Adobe Acrobat 10-2020

Various in-house developed web applications

DUO/RSA and other 2FA programs

Understanding of basic network/internet protocols

Knowledge of IOS and Android mobile devices

Company Description

The Mintz Group is an investigative services firm that gathers hidden business facts all over the world for corporations, law firms, financial institutions and non-profit organizations. We uncover the critical facts our clients need:

Before Relationships, including business deals and executive hires, we conduct due diligence investigations into the backgrounds and reputations of companies and their executives;

During Disputes we find admissible evidence that law firms and in-house counsel need to prevail, whether in court or at the negotiating table; and

After Frauds we connect the dots by finding out what happened, how it happened and who did it.

Website: www.mintzgroup.com

How to Apply

Please apply via the link with your CV. In order to be considered for this position, candidates must note their level of language proficiency, salary expectations and provide details of their already existing right to work in India.