Momentive Looking for Specialist I – IT End User Computing at Bengaluru, Karnataka Full Time

Position Title:
Specialist I – IT End User Computing

Position Summary:
The Specialist I – IT End User Computing provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs, and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support.

Job Description:
Key Tasks, Deliverables & Objectives:
Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.

Acts as a “site advocate” to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.

Develops key relationships with IT SMEs, leadership, user base, and monitors user experience.

Provides C-Level support for incidents and requests.

Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.

Assists in or manages planning and executing for IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies.

Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards.

High professional ethics and respect administrative policies and committed to deliver IT world class services.

Have a mindset to always keep learning new technologies and stay current.

Travel: 10 – 15% required for site visits, management meetings, projects, and reviews.

Key Metrics (KPI’s):
Mean Time to Resolve

User Experience Score & Customer Survey Score (TBD)

First time right

Site availability, capacity, performance

Asset health (asset/CMDB accuracy)

Compliance to IT Site Management processes & procedures

Key Relationships:
Internal: Senior IT management, 2nd and 3rd line IT support groups and their manager. Site leadership, site users.

External: technology partners, service providers, cloud service providers.

Decision Making Authority:
Prioritization of site support issues. Initiate purchases by creating requisition according to approved standards by Momentive IT

Additional Details:
Minimum Qualifications

Working experience in WAN, LAN topology and support

Working experience in Microsoft products

Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.

In possession of a driver’s license (preferably having own car)

English (spoken and written) skills are required.

Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.

Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.

3-10 years of proven experience in IT customer support and business partnership

Preferred Qualifications

Bachelor’s degree in computer science or related field or commensurate experience.

IT Support Certifications (Microsoft, A+, etc.)

Adequate English spoken and written skills are required.

Momentive believes a diverse workforce empowers our people, strengthens our business and contributes to a sustainable world. Our leadership recognizes the many benefits that result from a more diverse workforce where individual and group differences are valued. We are firmly committed to improving our practices in meaningful ways to drive progress toward an equitable and inclusive environment for all, with an ultimate goal of a working environment where diversity, inclusion and belonging are deeply embedded in the fabric of our culture and felt by our people and communities.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any characteristic protected by law. To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. Additionally, where permitted by law, final candidates may be subject to a background investigation, medical fitness test and drug test depending on the role and the location of the position.

We cooperate with carefully selected external vendors supporting us on specific employment opportunities. Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time. Please do not contact any of our employees by phone, email or otherwise about this position. Please note that Momentive will not be obligated to pay any cost or fee for candidate resumes that are submitted without the existence of a valid written and signed search firm agreement.