About Us
Got bills? Time to slice them!
slice is India’s best credit card challenger to pay bills, manage expenses, and unlock rewards . Our members love us and swear by us. We’re reinventing how traditional credit cards work by offering a simple and transparent app to help our members transact easily. We have over 5 million registered members with an average age of 26, making us a market leader in a niche and growing segment.
Oh, btw, we offer upto 2% cashback on every transaction, and our members have the option to convert monthly bills payable into 3 installments, with no extra charges. Yup, you can count on us
We are backed by leading investors such as Tiger Global, Insight Partners, Advent International, Blume Ventures and Gunosy Capital.
Job Description
Lead a team of L1 Support Engineers in a distributed environment.
Service Desk In charge, Asset & SW License Inventory Control, Audit & Compliance Documentation, Google Workspace User Management
Manage IT Service Management Tool, workflow, and service catalogue configuration.
Manage all client machines through endpoint security, OS patch updates, MDM
Documentation of project requirements, project plans, incident tickets, RCAs
Complete detailed reports listing service desk tickets with SLA/dates/engineers involved, incident tickets with RFO/action taken, user access provision/revoke and Asset Inventory.
Organize and file documentation pertaining to IT process, procedures, policies, warranties, and instructional guides.
Qualifications
Educational Qualifications:
Bachelor’s or Master’s degree in Computer Science or Information Technology
Certifications In MCSA
Must have skills:
6+ years of work experience in an IT System Analyst or IT System Administrator role
Good written and verbal communication, interpersonal skills and ability to deal with users
Hands on experience in using IT Service Management tools like JIRA, Freshdesk.
Hands on experience in handling Sophos Endpoint security, Azure Cloud environment & SSO
Hands on experience in configuring and managing a Microsoft Active Directory environment
Extensive experience working with different operating systems including Windows/Linux/MacOS
Hands on experience in Patch Management, DLP, Email Security and Video Conference like Zoom/WebEx, Collaboration tools like Slack/Teams
Good to have skills:
Experience in configuring and managing firewall (Fortinet/Sophos etc)
Experience In configuring and managing switches, wireless access points (Cisco/Aruba etc)
Professional traits:
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Ability to work with minimal supervision, and be a mentor for team members
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
Additional Information
Life at slice
Life so good, you’d think we’re kidding:
Competitive salaries. Period.
An extensive medical insurance that looks out for our employees & their dependants. We’ll love you and take care of you, our promise.
Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
Tailored vacation & leave policies so that you enjoy every important moment in your life.
A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
Learning and upskilling opportunities. Seriously, not kidding.
Good food, games, and a cool office to make you feel like home. An environment so good, you’ll forget the term “colleagues can’t be your friends”.
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