Providing product ownership as a subject matter expert for products in the portfolio of services provided by the Productivity Applications Team, with an emphasis on the components of the Microsoft 365 / Office 365 Service.
Key Duties and Responsibilities:
Providing product ownership as a subject matter expert for products in the portfolio of services provided by the Productivity Applications Team, with an emphasis on the components of the Microsoft 365 / Office 365 Service.
Providing product ownership as a subject matter expert for products in the portfolio of services provided by the Productivity Applications Team, outside of the Microsoft suite.
To take ownership of selected products and services within the Productivity Applications Team portfolio and develop long-term strategies for those products and services.
To take ownership of selected products and services within the Productivity Applications Team portfolio and develop short-term enhancement opportunities for those products and services.
Proactively seek out information from the Microsoft Community to ensure that we are aware of the roadmap for the Microsoft 365 service / Office 365 Service.
Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.
Candidate Specification
Knowledge, Skills and Experience
Essential:
Minimum 5 years of experience of working in an IT Service Desk or Applications team
Broad knowledge of Productivity Applications, especially the Office 365 components, including but not limited to:
Microsoft Compliance Centre
Microsoft Defender ATP
Azure Active Directory Security Services
Microsoft Exchange Security Policies
Microsoft Cloud App Security Portal
Experience of IT service management processes
Desirable:
Minimum 2 years of experience in an IT Applications Security and Compliance team as part of a multinational organisation
Membership of the Microsoft 365 Club / Office 365 Club or similar vendor organization
Experience in product or service ownership
Experience in being a subject matter expert for a product or service
Basic Project Management skills
Basic Business Analysis skills
Application development skills
Microsoft IT certifications
Personal Attributes:
Excellent English communication skills – verbal and written.
Excellent interpersonal skills.
A motivated team player to work as part of the team to meet deadlines.
Superior analytical, evaluative, and problem-solving abilities.
Logical and analytical approach to problem solving and finding solutions.
Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.
Formal Education & Certification:
A relevant degree or equivalent or a BE/B Tech/MCA from a reputable institute is desirable
MCSA or MCSE or relevant certification in Microsoft Office 365 is desirable
Business Analysis Diploma or equivalent is desirable
PRINCE 2 Foundation level is desirable
ITIL V3 foundation is desirable
Job Profile
Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practise and technology to all areas of our business specifically designed for our global reach.
We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.
Other Information
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at [email protected] and we will talk to you about how we can assist.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.
More about Mott MacDonald
We’re a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence
Job Ref
56134BR
Recruiter Contact
Supriya Yadavalli
Country
India
Region/State
ALL – India
Discipline
Information technology
Sector
Corporate Services
Website Region
Asia Pacific
Website Sector
Corporate services
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