SCOPE
The InformationTechnology Delivery Manager provides direction and support to multiple IT teams for assigned region. This person will manage staff, act as a technology generalist, foster a positive environment, and provide feedback to corporate management on the performance, dependability, and interactions of local staff.
ACCOUNTABILITIES
Assists with the management of staff across multiple teams, including recruitment, supervision, scheduling, work prioritization, drive productivity, development, career planning, motivation, evaluation, and disciplinary actions.
Works with corporate management teams to provide operational planning, including establishing goals, fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
Drive communication with various Corporate Management to ensure alignment of day to day and long term directions.
Evaluate, negotiate, and recommend external consultants, contractors, and vendors based on project needs using various methodologies for local technology, business, or facility projects.
Maintains currency of knowledge with respect to relevant technology, equipment, standards, best practices, and/or systems.
Direct the staff to benchmark, analyze, report on, and make recommendations for the continuous improvement and growth of their respective teams and systems.
Work closely with business managers to select, plan, and implement solutions to business requirements.
Prioritize and escalate problems to the appropriate management and vendors.
Leads the implementation of company and technology standards, policies, and procedures, including those for disaster recovery and service provisioning.
Ensures the monitoring of global websites, applications, and infrastructure and facilitates timely communication and escalation
Performs miscellaneous job-related duties as assigned.
Comply with all company and IS Department Policies and Procedures
QUALIFICATIONS (EDUCATION & EXPERIENCE)
Bachelor’s Degree in Computer Science or related field.
3 years minimum Direct Supervision/ Management experience preferred. Must Have 2 years of MOUSER experience directly supervising or managing employees
Experience with the operation of IT organizations, especially in an Off-Shore model.
Experience in managing teams for:
o Help desk support
o Server, Telecommunications, and Network administration o Remote System Monitoring
o Software Quality Assurance
Experience in managing to multiple IT customer stakeholders simultaneously.
SKILLS & CERTIFICATIONS
Good knowledge of commonly used IT concepts, practices and procedures
Strong knowledge of common computer hardware, software, and peripherals.
Knowledge of technology standards and best practices.
Possesses good interpersonal skills
Proactive and highly effective written and verbal communication.
Very good ability to work on multiple assignments and effectively manage time and priorities of staff
Very good organization and project management skills
Possesses strong leadership skills
Able to maneuver in, under, and around work areas and stations as needed to install equipment.
Category: IT/IS
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Mouser Electronics endeavors to make its Career page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (817) 804-8050 or [email protected]. This contact information is for accommodation requests only and cannot be used to apply for positions or to inquire about the status of applications.
Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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