Musquare Technologies Looking for Lead Helpdesk Specialist at Bengaluru, Karnataka Full Time

Job Description:

• Manage IT Helpdesk Support projects – Computer systems, O365, Active directory, Power shell, Group
• Policy Management, NTFS Permissions, Software and hardware (Laptop/ Desktop/ Printer/ Scanner).
• Demonstrated Customer Service & Troubleshooting skill-sets .
• The ability to balance and prioritize multiple projects.
• Experience working with multi-tiered ticket handling/resolution systems.
• Provide tier 1 and tier 2 IT support.
• Certification – ITIL version 3 or 4 preferred.
• Creates and maintains the Knowledge base (detailed and complete) – Helpdesk documentation.
• Reporting of metrics and KPIs for the Helpdesk.
• Identify opportunities for automation, and assist with the development of automation systems to address those opportunities.
• Manage and support a team of help desk technicians. Provide training, and conduct performance evaluations.
• Manage escalations and ensure any issues are resolved in a timely manner.
• Flexibility – Willing to work in shifts 24/7.
• Responsible to keep track of the KPI’s – Project based by delivering services to the customer.
• Good experience with MS-Office products. Ms Excel reporting skills mandatory.

Skills: O365, Active directory, Power shell, MS Excel reporting skills, Group Policy Management, NTFS Permissions and Azura cloud services.

Experience: 5 to 7 Years

Job Location: Bangalore

Job Type: Full-time

Salary: ₹1,000,000.00 – ₹1,600,000.00 per year

Schedule: