Nathani Software pvt ltd. Looking for Technical Support Executive at Surat, Gujarat Full Time

We are looking for a Technical Support Executive to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers to use and operate applications and programs.

Responsibilities

• Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues.

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal SQL Server database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Talk directly with application users and if required then give them training .

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Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Schedule:

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English,hindi,Gujarati (Preferred)