Navisite Looking for Desktop Engineer – IT Support at India Full Time

At Navisite, celebrating our employees and investing in their well-being and development is not just a priority or an initiative – it’s woven directly into our company fabric. Our mantra and unofficial corporate hashtag #SoMuchGood is all about recognizing our team’s commitment and achievements, both inside and outside the office. It’s that theme that has driven a host of programs at Navisite – it’s who we are. What we do is simple: We work hard, we have fun, we give back to the community and we never take our eye off the goal – creating a modern cloud MSP with a global, talented team of employees. Join us and be part of our team!!

Position Summary:
Desktop Engineer

Experience level – 1-2 Years in IT support or related field

Main Job Responsibilities

• Diagnose and resolve software and hardware issues, including desktop operating systems, across a range of software applications in a courteous and cooperative manner.
• Apply operating system updates and patches in a timely manner in keeping with company procedures and best practices.
• Troubleshoot and resolve desktop computer networking and active directory user account related issues.
• Install and configure new IT equipment including end user computers in all locations.
• Maintain inventory of IT related hardware and software assets.
• Resolve issues and maintain hardware and software for printers, scanners and other network peripherals in an efficient manner.
• Create and maintain technical documentation and procedures for desktop computer hardware and software.
• Maintain excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Perform telephone support to staff in the use of required technology related tools.
• Work with and assist other IT staff members to provide effective customer service and support.
• Take ownership of issues implementing appropriate fixes to restore service as soon as possible while escalating incidents to other staff or groups when necessary.
• Complete assignments efficiently and accurately.
• Review processes and provide recommendations for more efficient use of available technologies.
• Performing other duties related to the profile, as necessary, that are not specifically stated.
• Some on-call shifts required.
• Skills and Personal Characteristics
• Desktop/Laptop computer hardware configuration and break-fix
• Proficient with computer software including Microsoft Office applications.
• Responsible and reliable
• Initiative to complete tasks efficiently and independently
• Customer service and teamwork focus
• Experience with administration of Microsoft 365 and Azure
• Experience with Active Directory
• Experience with Exchange Online
• Experience with Intune and Autopilot
• Experience with Sophos, Managed Engine, Amazon Workspace, VMWare vSphere and Windows365 VDI are not required but would be beneficial.

Navisite is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Navisite does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.

Internal Applicants – No sponsorship available / External Applicants – Sponsorship not guaranteed. Any potential sponsorship depends on a number of factors, including but not limited to the local candidate pool and can vary from year to year.