NCR Looking for IT Analyst M Helpdesk at Mumbai, Maharashtra Full Time

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

NCR CORPORATION

Job Description – IT Help Desk Analyst

Location: Mumbai, India

Job Title: IT Help Desk Analyst

Reports to: Ops Manager IT HelpDesk

Resource Type: Full Time

Last Revision Date: May 2022

PRIMARY RESPONSIBILITIES

Provide Phone Support for PC client issues e.g. Desktop/Laptop (Mostly Dell Machines) Hardware, Software, OS, Printers, etc too all employees of NCR Globally.

Provide information on IT processes, general how-to queries and known outages.

When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.

Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.

Co-ordinate with third-party vendors like Dell and Canon for hardware issues.

This job role requires candidates to provide IT support on inbound calls, Web tickets and chat. The IT Help Desk team operates on 24×7 basis.

Help Desk Skills and Qualifications:
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software, Experience with Network Repairs and Analysis.

Knowledge of Office 365, Bit Locker Encryption and Service Now incident Management is preferred, but not mandatory.

Communicate Effectively to help customers fix their issues and feel satisfied with the experience.

Basic networking concepts, troubleshooting LAN/remote access problems.

Ability and willingness to learn quickly, keep knowledge current.

Experience and Education:
Minimum 1 year in International Voice based Tech Support process is mandatory

Minimum qualification: HSC (Grade 12) in any field.

COMMUNICATION SKILLS:
High proficiency in English grammar, vocabulary and sentence structure.

Fluency in speech – Ability to hold a conversation with ease and minimal use of fillers.

Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone.

Listening skills – Comprehend what is said, respond appropriately without interrupting the speaker.

OTHER ESSENTIAL SKILLS:
Telephone etiquette – basic call handling skills.

Customer service skills (persuasion, empathy, helpfulness & positive attitude)

Good business communication skills (e-mail)

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.