We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.If you’re a motivated self-starter, possess strong customer service and technical problem-solvingskills; and be someone who embraces challenges.Simply, we’d like to meet you.
Primary Job Functions:
Job Requirements
Basic understanding ofRAID Concepts.
Goodunderstanding of Ethernet, TCP/IP routing, FC and iSCSI protocols.
Familiarwith NetApp hardware (FAS, AFF, Disk Shelf)architecture.
Working knowledge of switches (CISCO / Brocade/ NetApp).
Understanding of Service Processor/BMC/iLO/RLM functionalities.
Knowledgeof hardware components on Controllers, shelves, ethernet/ FC switches.
Basics of SAS, FC, ACP cabling.
Hands on installation, administrationand upgradation of drivers and firmware’s.
Familiar with logging methodologyon switches, FAS and AFF issues.
Basicunderstandingof storage topology (NAS, SAN, DAS).
Strong communication and negotiation skill for leading critical discussion and expectation management.
Strong logical/critical thinking and problem resolution skill.
Must have at least 2-yearsof experience in a technical customer support environment or field experience.
The individual must have at least 1-yearexperience with products and technologies in an Enterprise environment.
Experience providing enterprise Technical Support.
Desired Skills:
Any of NCDA, CCNA, CCNP Data Center, SNCP, EMCSA Certifications.
Knowledge of Metrocluster architecture.
Hands on NetApp System Manager / OnCommand suite applications.
Hands on Ontap 7-mode/ Clustered administration.
Education
B. E or B. TECH graduate (Computer Science, E & C, I.T, E&E) from a reputed college.
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