Senior IT Support Engineer
Role Description
The Netrix corporate IT support team provides IT systems and helpdesk support for Netrix staff globally. The ideal candidate for this role should have demonstrated experience working in an internal IT support position supporting corporate employees. Candidate will need to be a hands-on individual who is well versed supporting common corporate IT software/ hardware issues, driving IT projects to optimize IT support team output and automating manual processes. Experience supporting a large Microsoft online environment including account and system migration background is preferred.
Job Duties
Administer and manage Azure Active Directory and Office365 software’s such’s as SharePoint, OneDrive, Exchange, Teams Etc.
Assist in driving IT project delivery. Including architecture of IT solutions to resolve critical business issues, optimizing processes within IT to alleviate bottlenecks and automation of manual procedures/daily tasks.
Perform requested OS/Hypervisor administration work such as, but not limited to, assembly of hardware and connective parts, OS/Firmware version upgrades and patches, VM provisioning, decommissioning, configuration, migration, and host re-organization.
Maintain up-to-date and accurate inventory of all physical and virtual assets.
Take the lead in local hardware and software procurement under the direction of the IT manager.
Keep up-to-date on product feature knowledge and maintain proper documentation of procedures and processes relevant to the IT support operations.
Collaborate on issues and participate in knowledge sharing proactively with IT Support team.
Actively seeks out new technologies and processes to increase team and company IT efficiencies.
Participate and report in weekly team meetings and contribute to overall growth in efficiency of the department.
Administer and maintain internal systems including, but not limited to servers, VM Hypervisors, desktop & laptop computers, printers, switches, routers, firewall, etc. In cooperation with the other technical staff in the office.
Actively participate in the helpdesk support queue resolution process, effectively communicating the status back to the internal customer while documenting the process in the internal notes and bringing about timely resolutions.
Maintain the customer satisfaction rating and performance metrics consistent with established KPI’s
EducationWork Experience
Education requirement: Bachelor’s Degree in Computer Science, Management Information Systems (MIS/CIS) or equivalent work experience is preferred.
5+ years of experience working in a corporate IT support position supporting internal employees.
Functional Competencies
Must Have
5+ year’s experience supporting common corporate IT hardware and software infrastructure. Hardware: Routers, switches, servers. Software: Microsoft Office, Personal computer operating systems (WindowsMac) etc.
3+ year’s experience working with Microsoft Azure/Office 365. Including strong PowerShell automation experience and account migration experience.
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